The Wagtail Guarantee is simple. Yep, we like simple. I guarantee the workmanship, materials & quality of each article I have handmade for the full lifetime of that item or me whichever is first!
If any part of my workmanship fails or does not meet your hopes and dreams please get in touch to arrange a return or repair.
If any part of my hand saddle-stitching fray or snap, please contact me for a free repair. The materials Wagtail uses are the best available so I'm confident that it will last for as long as you want to use your items. The same goes for any components if it breaks please get in touch so I can make it right for you.
If you drop it down the toilet, (as I have done before), have it run over with the car after leaving it on the roof (me too) or any other "unnatural disaster", these are not covered, but worry not, most things can be repaired so again get in touch and let's work out what we can do to get your prized possession back in the game.
If you have any questions about our guarantee, please contact our customer service
Delivery terms are valid from 1.6.2020
Product prices include VAT. We reserve the right to change prices and delivery costs.
Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.
The payment service is Checkout Finland, through which the payment option is online banking, credit card or mobile pay.
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.
You can contact our customer service with the following information:
Free shipping on all domestic orders. The products are delivered to the mailbox or the nearest Posti office, depending on the size of the package.
Our most common delivery times to Finland vary depending on the order (Custom-made product / finishing a product according to your wishes). After ordering, you will receive an estimate of the delivery time. Delivery time no later than 3 weeks from order. We will also notify you of any delays immediately after ordering.
We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.
All of our products are covered by a 14-day returns policy. For returned products, we will refund to you the full price or you can get a giftcard to be used in our webshop. The giftcard is valid for 3 months after we receive your return. You can use the giftcard for full or part payment against any products in the Wagtail Design webshop.
If you want to return the product, please contact our customer service within 14 days of recieving your order:
The return terms do not apply to products made specifically for you. In these cases, please contact our customer service.
Returns and complaints are always handled on a case-by-case basis. If there is a defect in the product or it does not meet expectations, please contact our customer service as soon as possible.
Non-redemption is not the same thing as a refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we will not refund the packeging, restocking fee, or delivery cost.
If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect in writing within 14 days at the latest. Right of cancellation and return policy or by calling the phone number listed in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.
If you have any questions at all, don't hesitate to contact us. We are always happy to help.
Anne & Gary