Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider. Paytrail Oyj appears as the payee on the bank statement or card invoice and forwards the payment to the merchant. Paytrail plc is licensed as a payment institution. In the event of a complaint, please contact the supplier of the product in the first instance.
Paytrail Oyj, y-tunnus: 2122839-7
The Paytrail Oyj payment intermediation service forwards your payment to the merchant. If Paytrail Oyj appears on your statement or credit card invoice, we have forwarded your payment.
The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the statutory and other obligations related to the transaction. If you want to reclaim or return the product, you should contact the online store where the product was ordered directly.
You have payment buttons for all Finnish banks at your disposal. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Bank, Säästöpankki, S-pank and Ålandsbanken. Checkout Finland Oy is shown as the payee on your account statement, we forward your payment to the online merchant. From the online store, you will be forwarded directly to your own bank to make the payment securely.
When using the Payment Order Service, you are bound by the following terms and conditions: Terms and Conditions of the Payment Order Service Checkout Terms and conditions
You can pay online with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, and American Express cards. The online store uses the international Verified by Visa, MasterCard SecureCode, and American Express SafeKey authentication services. Checkout appears as the payee on the credit card invoice and forwards the payment card payment paid by the customer directly to the merchant. Card payments are made securely using a secure payment form and payment card information is not stored in e-commerce systems.
In our online store, you can also choose a reliable and secure Paypal payment method. Paypal is a major international payment service. If you do not yet have a Paypal account, go to the Paypal Finland registration form here Paypal Finland and create a Paypal account for yourself.
MobilePay is a mobile payment application developed by Danske Bank. Payment is made via a smartphone or other mobile device and is charged to the payment card associated with the app by the user.
Delivery terms are valid from 1.6.2020
Product prices include VAT. We reserve the right to change prices and delivery costs.
Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.
The payment service is Paytrail Oyj, through which the payment option is online banking, credit card, or mobile pay. You can also pay through Paypal.
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.
You can contact our customer service with the following information:
Free shipping on all orders within Finland, always. The products are delivered to the mailbox or the nearest Posti office, depending on the size of the package.
Our most common delivery times to Finland vary depending on the order (Custom-made product / finishing a product according to your wishes). We will also notify you of any delays immediately after ordering.
The delivery times below apply to orders placed domestically.
We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.
All of our products are covered by a 14-day returns policy. For returned products, we will refund to you the full price or you can get a giftcard to be used in our webshop. The giftcard is valid for 3 months after we receive your return. You can use the giftcard for full or part payment against any products in the Wagtail Design webshop.
If you want to return the product, please contact our customer service within 14 days of recieving your order:
The return terms do not apply to customized or monogrammed products made specifically for you. In these cases, please contact our customer service.
Returns and complaints are always handled on a case-by-case basis. If there is a defect in the product or it does not meet expectations, please contact our customer service as soon as possible.
Non-redemption is not the same thing as a refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we will not refund the packeging, restocking fee, or delivery cost.
If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect in writing within 14 days at the latest. Right of cancellation and return policy or by calling the phone number listed in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.
If you have any questions at all, don't hesitate to contact us. We are always happy to help.
Anne & Gary