About The Maker

Funny how life comes full circle sometimes, my first job, at the age of 4 was ‘floor-sweeping apprentice’ in Grandfather Moore’s shoe repair and leather goods emporium.

The smells and experience must have affected me more than I thought, as now 52 years later and near 45 years since they closed, I am finally ready to be let loose and restart the family business.

Hi, I’m Gary, and I make stuff out of leather, and PETA approved Vegan Cork.

What stuff?

Well that’s up to you, “whatever we can conceive together, we can achieve together”

Plus lots of everyday accessories handcrafted with traditional tools, techniques, and great pride.

Making items individually by hand allows for a far higher level of personalization and refinement that simply cannot be replicated by mass production or machines.

Living by Lord Chesterfields' advice to his son, repeated many many times to me by my father, " Whatever is worth doing, is worth doing well".

All Wagtail products are designed and handcrafted to last a lifetime.

Just like your skin tells your story: who you are, where you come from, what you have done, how you have lived.

Your Wagtail Cork and Leather items will come along with you for a very long time and tell their story.


-Gary, the owner and creative force of Wagtail Design

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Terms and conditions

Delivery terms are valid from 1.6.2020

Wagtail Design

Product prices include VAT. We reserve the right to change prices and delivery costs.

How to order

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Payment and payment methods

The payment service is Checkout Finland, through which the payment option is online banking, credit card or mobile pay.

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information:

Wagtail Design

info@wagtaildesign.com

040-5751456

Delivery methods and costs

Free shipping on all domestic orders. The products are delivered to the mailbox or the nearest Posti office, depending on the size of the package.

Our most common delivery times to Finland vary depending on the order (Custom-made product / finishing a product according to your wishes). After ordering, you will receive an estimate of the delivery time. Delivery time no later than 3 weeks from order. We will also notify you of any delays immediately after ordering.

  • If the order for ready-made products is placed before 12 noon, the order will be mailed during the same day (domestic orders only)
  • When an order is placed after 12 noon, the order will be mailed during the next business day (domestic orders only)
  • According to the wishes, and products made to order will be mailed no later than within 3 weeks of ordering (At this time)
  • With international orders, we will contact you about the best delivery way and cost

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.

Return Policy

All of our products are covered by a 14-day returns policy. For returned products, we will refund to you the full price or you can get a giftcard to be used in our webshop. The giftcard is valid for 3 months after we receive your return. You can use the giftcard for full or part payment against any products in the Wagtail Design webshop.

If you want to return the product, please contact our customer service within 14 days of recieving your order:

Wagtail Design

info@wagtaildesign.com

040-5751456

The return terms do not apply to products made specifically for you. In these cases, please contact our customer service.

Returns and complaints are always handled on a case-by-case basis. If there is a defect in the product or it does not meet expectations, please contact our customer service as soon as possible.

Unclaimed package

Non-redemption is not the same thing as a refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we will not refund the packeging, restocking fee, or delivery cost.

Troubleshooting

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect in writing within 14 days at the latest. Right of cancellation and return policy or by calling the phone number listed in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.

If you have any questions at all, don't hesitate to contact us. We are always happy to help.

Anne & Gary

Wagtail Design